SAAS TERMS OF SERVICE

Hotel Card System

§1. General Provisions and Definitions

  • 1. This document constitutes an agreement for the provision of electronic services between the Service Provider and the User and defines the rules for using the Hotel Card System platform.
  • 2. Service Provider – Sławomir Roszkowski, an entrepreneur conducting business activity under the registered business name: ROSZKOWSKI Sławomir Roszkowski, with the principal place of business at: Olszany 82, 58-141 Strzegom, Poland, registered in the Central Registration and Information on Business (CEIDG), holding Tax ID (NIP): 8841521115 and Business Registration Number (REGON): 891059440, e-mail address: support@hotelcardsystem.com, being the owner and operator of the Hotel Card System platform.
  • 3. User – a business entity (e.g., hotel, apartment manager) using the Service for professional purposes.
  • 4. Service – access to the software in the SaaS (Software as a Service) model, enabling facility access management, as well as code and card generation.
  • 5. Tenant ID – an individual, dedicated space for the User within the system infrastructure.

§2. Subject of the Agreement and Service Model

1. The Service Provider undertakes to provide the Service via the Internet.

2. The system integrates with external solutions, in particular with the TTLock Open Platform.

3. The Service Provider is not a manufacturer of physical devices (locks), does not manage the TTLock infrastructure, and is not responsible for their availability, defects, or malfunction.

§3. Payment Rules and System Access

  • 1. The Service is provided on a subscription basis. The billing period is one (1) month.
  • 2. Payments are processed through an external operator – Paddle.com Market Limited (or its affiliates), acting as the official seller (Merchant of Record). The Service Provider does not store payment card data.
  • 3. Failure to make payment for the next period results in limited functionality or a complete account block.
  • 4. User data remains saved in the system despite the block; however, access to it is restored only after the outstanding balance is settled.
  • 5. Invoices or payment confirmations are provided electronically within the User panel or sent via the payment operator's system.

§4. Liability and Guarantees ("As Is" Principle)

  • 1. The Service is provided "as is", without any implied warranties of any kind.
  • 2. The Service Provider operates on a best-effort basis – it makes every effort to ensure the system works stably but does not guarantee a specific level of availability (no SLA) or uninterrupted operation.
  • 3. The Service Provider is not liable for: lost profits, business interruptions, lack of guest access to the facility resulting from external system or Internet failures, third-party claims, or the consequences of incorrect system configuration by the User.
  • 4. The maximum total liability of the Service Provider is limited to an amount equal to the subscription fee for one (1) month of using the Service.

§5. User Obligations and Physical Security

1. The User is responsible for the correct configuration of the system and the management of permissions within their Tenant ID.

2. The User is obliged to have an alternative method of access to the facility (e.g., traditional physical keys) in case of system failure or lack of power/Internet.

3. The Hotel Card System is not a professional physical security system. The Service Provider is not responsible for break-ins, thefts, or material damage at the User's facility.

§6. Personal Data (GDPR)

1. Regarding User (Client) data, the Service Provider is the Controller. Regarding hotel guest data, the User is the Controller, and the Service Provider acts as a data processor (Processor).

2. Detailed rules for data processing and the obligations of the parties are defined in the Privacy Policy, which is an integral part of these Terms.

§7. Abuse and Account Blocking

In case of detected unauthorized access attempts, DoS attacks, or use of the system contrary to its intended purpose, the Service Provider has the right to immediately block or delete the User's account without a refund of fees.

§8. Event Logs and Diagnostics

The system records user operations and system events (logs). The Service Provider does not guarantee the completeness or immutability of logs; they serve primarily diagnostic and security purposes.

§9. Updates and System Modifications

The Service Provider reserves the right to change, add, or remove system functions without the User's prior consent, which does not constitute improper performance of the agreement.

§10. Termination of Agreement and Data Deletion

  • 1. The User may terminate the agreement at any time by ceasing to pay the subscription.
  • 2. An account inactive for a period of 12 months may be permanently deleted. The Service Provider will inform the User by email.
  • 3. After account deletion, data enters a 14-day quarantine state, after which it is irretrievably deleted.
  • 4. Due to the B2B (business-to-business) nature of the services provided, fees paid for a commenced subscription period are non-refundable (no refund policy). Canceling the subscription only prevents the collection of fees for subsequent billing periods.

§11. Final Provisions

1. The Agreement and Terms are subject to Polish law. Any disputes shall be resolved by the common court competent for the seat of the Service Provider.

2. The Service Provider has the right to change these Terms. Users will be informed of changes via electronic means.

Last update: May 25, 2026